Your personal data – what is it?

"Personal data" is any information about a living individual which allows them to be identified from that data. Identification can be by the personal data alone or in conjunction with any other personal data. The processing of personal data is governed by legislation relating to personal data which applies in the United Kingdom including the General Data Protection Regulation (the "GDPR) and other local legislation relating to personal data and rights such as the Human Rights Act.

Company information

This Privacy Policy is provided to you by Emma Smith who is the data controller for your data.

What personal is collected

Names, titles, and aliases, photographs;
Contact details such as telephone numbers, addresses, and email addresses;
Where you pay for projects, financial identifiers such as bank account numbers, payment/transaction identifiers

Information from other sources

Referral or recommendation programmes
Advertising/retargeting
Any third party software served on users
Email
Telephone (voice)
Telephone (text)

The company will comply with data protection law. This says that the personal data we hold about you must be:

Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept and destroyed securely including ensuring that appropriate technical and security measures are in place to protect your personal data to protect personal data from loss, misuse, unauthorised access and disclosure.

We use your personal data for some or all of the following purposes:

To deliver services including to understand your needs to provide the services that you request and to understand what we can do for you;
To confirm your identity to provide the services;
To contact you by post, email, telephone or using social media (e.g., Facebook, Twitter, WhatsApp);
To enable us to meet all legal and statutory obligations and powers including any delegated functions;
To promote the interests of the company;
To maintain our own accounts and records;
To seek your views, opinions or comments;
To process relevant financial transactions including payments for goods and services supplied to the company
Our processing may also include the use of CCTV systems for the prevention and prosecution of crime.

What is the legal basis for processing your personal data?

Creative Building Projects Ltd has certain powers and duties. Most of your personal data is processed for compliance with a legal obligation which includes the discharge of the companies statutory accounts. Sometime when exercising these powers or duties it is necessary to process personal data of people using the companies services. We will always take into account your interests and rights. This Privacy Policy sets out your rights and the companies obligations to you in detail.
We may also process personal data if it is necessary for the performance of a contract with you, or to take steps to enter into a contract.
Sometimes the use of your personal data requires your consent. We will first obtain your consent to that use.

Sharing your personal data

The company will implement appropriate security measures to protect your personal data. This section of the Privacy Policy provides information about the third parties with whom the company will share your personal data. These third parties also have an obligation to put in place appropriate security measures and will be responsible to you directly for the manner in which they process and protect your personal data. It is likely that we will need to share your data with some or all of the following: Our agents, suppliers and contractors. For example, we may ask a commercial provider to publish a website on our behalf, or to maintain our database software, or payroll services;

How long do we keep your personal data?

We will keep some records permanently if we are legally required to do so. We may keep some other records for an extended period of time. For example, it is current best practice to keep financial records for a minimum period of 6 years to support HMRC audits or provide tax information. We may have legal obligations to retain some data in connection with our statutory obligations as a limited company. The company is permitted to retain data in order to defend or pursue claims. In some cases the law imposes a time limit for such claims (for example 3 years for personal injury claims or 6 years for contract claims). We will retain some personal data for this purpose as long as we believe it is necessary to be able to defend or pursue a claim. In general, we will endeavour to keep data only for as long as we need it. This means that we will delete it when it is no longer needed.

Your rights and your personal data

You have the following rights with respect to your personal data:
When exercising any of the rights listed below, in order to process your request, we may need to verify your identity for your security. In such cases we will need you to respond with proof of your identity before you can exercise these rights.
The right to access personal data we hold on you
The right to correct and update the personal data we hold on you
The right to have your personal data erased
The right to object to processing of your personal data or to restrict it to certain purposes only
The right to data portability
The right to withdraw your consent to the processing at any time for any processing of data to which consent was obtained
The right to lodge a complaint with the Information Commissioner's Office
You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Transfer of Data Abroad

Any personal data transferred to countries or territories outside the European Economic Area ("EEA") will only be placed on systems complying with measures giving equivalent protection of personal rights either through international agreements or contracts approved by the European Union.

Further processing

If we wish to use your personal data for a new purpose, not covered by this Privacy Policy, then we will provide you with a Privacy Notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

Changes to this policy

We keep this Privacy Policy under regular review and we will place any updates on this web page www.creativebuildingprojects.co.uk. This Policy was last updated in May 2018.

Contact Details

Please contact us if you have any questions about this Privacy Policy or the personal data we hold about you or to exercise all relevant rights, queries or complaints at:
The Data Controller Emma Smith – Creative Building Projects Ltd